Return & Refund Policy

We want you to love your Garden of Zen fragrance. This policy explains cancellations, returns and refunds.

Cancellations

You may cancel your order any time before it is dispatched for a full refund. To cancel, contact us promptly on WhatsApp at +91 83369 98761 or by email at care@gardenofzen.in with your order ID.

How will I get refunded for cancelled orders, and how long will it take?

In case of cancellation before shipment, we initiate the refund within 24–48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched, or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments made through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24–48 business hours of us receiving the products back. It may take up to 5 business days for the amount to reflect in your account.

COD refunds are not applicable in a cancellation scenario, as pre-dispatch does not involve a cash transaction and post-dispatch leads to a refund in the source account. It will take an additional 5 business days for the amount to reflect in your account.

We do not offer wallet refunds for cancellations.

Returns & replacements

Because our products are fragrance oils, we accept returns or replacements only where an item arrives damaged, leaked, defective, or you received the wrong product. Report such issues within 48 hours of delivery with clear photos and an unboxing video.

Non-returnable items

For hygiene and safety reasons, opened or used products, items without their original packaging, and items reported after 48 hours are not eligible for return, except where they arrived damaged or defective.

How to raise a request

Email care@gardenofzen.in or message us on WhatsApp with your order ID and supporting photos/video. Once approved, we will arrange a replacement or pickup.

Refunds

Approved refunds are issued through Razorpay to your original payment method within 5–7 business days of approval. The time for the amount to reflect may vary depending on your bank or card issuer.

In case of a refund, we process the refund once the products have been received and verified by us.

For payments made through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24–48 business hours of us receiving the products back. It may take 5–7 business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the billing details shared by you. This process will be completed within 24–48 business hours of us receiving the products back. It will take 5–7 business days for the amount to reflect in your account.